A collection of important updates for advisors.
Akira virtual healthcare
24/7 health care at your fingertips
Your health and dental clients[1] and their insured dependents can now enjoy unlimited, unrestricted 24/7 virtual health care right on their phones via text or video chat. Access to medical consultants and clinicians is now possible through the Akira by Telus app – available to everyone registered with Manulife SecureServe.[2] The service, available anywhere in Canada, includes:
- Clinical screening and mental health assessments
- Prescriptions and prescription refills
- Referrals for diagnostic services, such as lab work or MRIs
- Text and video conversations
- Personalized mental wellness plan management
- An in-house bridge to psychiatry
- Referrals to registered mental health therapists
Download the Akira Virtual Health app by visiting manulifehealthcareonline.ca or from the Apple or Google Play stores.
New insurance job aids
Product and policy information available when you need it.
When your client has questions about their policy or a specific product, you want access to that information as quickly as possible – and a phone call into the Manulife call centre may not be the most convenient option. To help you give your clients best-in-class service, more than a dozen job aids are now available that cover some of the most frequently asked questions about topics and questions. Topics include:
- Policy change requests and plan information, such as Finding plan information using My Clients — Universal Life
- Payments in and out, such as Policy payment inquiries
- Fund rates, performance and policy values, such as Current dated values for current selling insurance policies, and
- All things E-business
Access the entire list of new job aids and more anytime in the Insurance Training Corner by logging into Repsource.
Simplified underwriting for CI
New critical illness testing limits
A streamlined application process now makes it easier for your clients who want critical illness (CI) insurance. The urine HIV test has now been eliminated for the Lifecheque CI Term-10 and Term-20 policies for applicants aged 18 to 40 up to $250,000. This change allows more clients to purchase this coverage without any testing. Applications can be submitted with the underwriting sections completed or with a completed tele-interview. Most customers can be approved without a health professional visit.
Please note that coverage cannot be switched to other CI coverages within the first year of the contract.
[1] Available with Flexcare®, FollowMe™ and Association health and dental plans.
[2] Manulife cannot guarantee the availability of this benefit indefinitely.
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